Customer Service Introduction
Here at BelenGift, our goal is to
provide exceptional service along with outstanding gift baskets. That is
why we are pleased to offer 100% satisfaction guaranteed. If you, or
your recipient, are not completely satisfied please contact us. Our
team will strive to ensure that your gifting experience is an
effortless and memorable one.
About BelenGift
A little bit about us...
At BelenGift.com, we understand that giving is a way of expressing
yourself. We want your gift to make a lasting impression on that
special someone, and that's why we make sure the utmost care goes into
each and every Belen gift basket. No matter what the occasion, our goal
is to make your gift-giving experience simple, enjoyable and memorable.
We specialize in all kinds of gifts baskets, including: wine gift baskets,
fruit gift baskets, baby gift baskets, and tasteful arrangements of gourmet goods
and delectable treats that will satisfy any palate and every craving.
BelenGift has helped tens of thousands of people enjoy gift baskets
across Canada and the USA. We have conveinant shipping centers throughout
North America, including Toronto, Canada and New York, USA. Whether it's an individual,
a small business, or a large corporation, we have the capability to deliver any size of
order, and we promise to match our quality products with quality
service. Placing an order is fast, secure, and convenient - and we'll
stay in touch with you every step of the way. That way, you can rest
assured knowing your gift is in good hands.
Our goal at BelenGift.com is to be the most successful online gift
basket business going. That means offering superior products, high
levels of service, and exceeding our customer's expectations. We
believe we're building our company towards this end, one gift at a
time.
For any further information about our company or products, please feel free to drop us a line. We would love to hear from you.
Your Belen Team.
Corporate Services
BelenGift is proud to present our
brand new Corporate Services section. Whether you seek to reward loyal
employees or impress prestigious clients, our new Corporate Catalogue
and Gift Baskets will provide you with a wide range of options. Many of
the gift baskets have customizable features, from company logos to embroidery,
enabling you to give a truly unique gift.
Our staff would be pleased to work with you to choose and design the
appropriate item to fit your needs. We will walk you through step by
step in order to ensure that all your recipients will be pleased with
their gifts. Our options include Duffels and Business Cases, Desktop Accessories, Apparel and Gift Baskets, among others.
Our catalogue is only a sample of the products we can provide, contact us and we can tailor our products to you.
Duffels and Business Cases
 Provide
your staff with the perfect luggage to take to and from the office that
will look both stylish and professional. We have a wide variety of
duffel bags and business cases available in our catelogue as well as
many more to choose from ontop of what we have shown. All of these
cases can be stamped with the company name or logo and come in a
variety of sizes and colors that will suit any individual or team.
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Desktop Accessories
 Give
your team the essentials to get the job done on a daily basis. Our line
of desktop accessories range from pen sets, desktop clocks, journals,
storage devices, mice and many more. All of these items have
customizable options to make them unique to your office and the perfect
personalized gift. They are also the perfect gift to give to clients or
a way to customize the office with a professional appeal.
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Apparel
 There
are numerous apparel options available from golf shirts to sweaters and
even blankets and jackets. Each item can be fitted with a company name
or logo that can be the perfect gift for anyone at the office. Outfit
your team with comfortable clothing that can be worn to client meetings
or around the office. This will surely help with team unity.
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Corporate Gift Baskets
 We
also offer a wide range of Corporate Gift Baskets that are ideal to
give or present in an office setting. Each basket has a sophisticated
and refined look that ensures they can be presented in any setting.
These baskets are available in many price ranges and we are constantly
adding to our collection.
Visit our Corporate Gift Basket section at www.belengift.com or www.belengiftandbasket.ca
We know your order is unique and would be pleased to work with you to ensure a smooth purchase. Contact us and we can get started.
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Contact Us
Phone:
1-877-789-0139 Toll Free
E-mail:
support@belengift.com 24 hours a day
Hours of Operation:
Monday - Saturday: 8:30am - 6:00pm
Customer Testimonials
BelenGift takes pride in providing
an extraordinary service to our customers. Below are excerpts taken
from emails sent to us regarding recent experiences with our services.
"I am the first to criticize poor service or a badly run operation, so
it is with great sincerity that I write this email. Your service was
both extremely efficient and of the highest quality. It is rare to find
one of these traits in a company little lone both. My complements to
your employees and management as I know it would take exceptional
people who care about the company to provide your level of service.
Well done."-Mark (Toronto, Ontario)
"Dear Carla, I'm writing to express my appreciation for the
personalized attention you have given my order. The basket was
delivered on time to my full satisfaction and I understand the
recipient was very excited and satisfied with it. It was great to have
your "personal touch" accompany the order from beginning to end. I will
not hesitate to order from your company again in the future. All the
best."-Dana ( Tel Aviv, Israel )
"This was the fourth or fifth time I used Belen Gifts and each time my
experience with them has been great. Two years back I found this site
by chance and feel lucky I did."- Ibrahim (Beaumont, Texas)
"Greetings Carla, The basket has been received, thank you. This is the
first time I have used your service and am impressed. It is always a
pleasure to deal with a company that operates in a professional manner.
In my initial net search for a supplier, I was amazed how many do not
operate in a professional manner. You now have a fan on the West Coast;
I would not hesitate to use your service again."-Martin (Victoria, BC)
"Thank you very much for taking care of this for me. I just wanted to
let you know that I called about 5 basket places before I found you on
the internet and you were the only one that would commit to delivering
this gift today (the actual birthday)...the others had trouble
committing to a Monday delivery. So, when someone like me, who is
always late with these things, finds a company like yours...well, let's
just say I have now bookmarked your website :) The customer service;
you letting me know that the delivery actually happened, is a nice
change too. Just so you know, that extra bit of time you take makes a
big difference to your customers."-Doris ( Pacific Palisades, CA )
"Just wanted to let you know that this is the first time that I have
used your service (found it with a google search) and I am very
impressed! The variety of gift baskets was great and I really
appreciated the emails letting me know that you had received the order
and that the order had been mailed...especially knowing the tracking
number so that I can know when it will be delivered. Thanks so much for
your great customer service! I will definitely recommend your site to
others!"-Tracy (Fort Simpson, Northwest Territories)
"Thanks again Carla....I know they are definitely enjoying it!! Once
again, I really appreciate your prompt, efficient, helpful service! I
don't know if you're the 'boss'....but if not, please make sure my
feedback about you makes it to them. I manage customer service myself,
and know good service. I also know that customers usually write in when
something goes wrong...not when things go exceptionally well." Deepa
(Ottawa, ON)
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Affiliate Program
Join the BelenGift Team Today!
At BelenGift we create elegant gift baskets that are designed to be as
unique as the person receiving it. We specialize in all types of gift baskets, including:
wine gift baskets, fruit gift baskets, baby gift baskets, and much more!
Each tasteful arrangement of gourmet
goods and delectable treats will satisfy any palate, and every craving.
Our goal is to be the most successful online gift basket business
going. That means offering superior products, high levels of service,
and exceeding our customer's expectations. We believe we're building
our company towards this end, one gift at a time; and we would love for
you to be a part of this.
By entering into our affiliate program you are receiving high starting
commissions and continuous performance bonuses. Other benefits in
joining our team include:
ShareASale-exclusive program
- Commission structure: 10% on U.S. sales, 16% on sales to Canada
- Return cookies: set at 45 days
- 100% parasite-resistant policy
- Dedicated program management provided by AM Navigator
- Continuous performance cash & commission increase bonuses
- Variety of banners and text links
- Full product datafeed available for FREE (now at PopShops too)
When you succeed, we succeed, therefore BelenGift will work with you to
set up a program that will best suit your needs and ensure success in
the future. Below is a link to the sign up form for the affiliate
program. In a few simple steps we will be on our way to forming a
successful partnership.
Affiliate Sign up form: http://www.shareasale.com/shareasale.cfm?merchantID=6433
If you have any other questions regarding our affiliate program, please contact us
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Ordering Options
Online Ordering
Bulk/Telephone Orders
Payment Methods
Taxes
Online Ordering is Fast, Easy, Reliable
Our online ordering feature allows you to browse and purchase a gift
while at the comfort of your own home. Our navigation options allow you
to search the website by product type, special occasions, and best
sellers as well as through specific key words. We aim to make your
purchase as simple as possible
We also aim to provide you with a safe purchasing experience. Our
website features an online ordering system which uses industry standard
secure locket layers (SSL) 128 bit encryption that is used by banks and
the military. This will ensure that all the information we receive is
safe from unauthorized parties and you can feel at ease when ordering.
When placing an order, please ensure that the 'ship to' address is
correct, including Company names, Recipient name, apartment numbers,
postal codes and telephone number.
When a purchase is made, you will receive an email confirming your
order. Please ensure all the information is correct as once the item is
shipped, it is extremely difficult to alter any of the information.
This is our way of keeping you involved in the process to ensure your
order is completed.
As well, you may contact us at any time and we would be happy to assist you with any step of the ordering process.
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Bulk/Large Orders and Telephone Orders
We understand that each order should be personalized to fit each
recipient or occasion. In order to accommodate large quantities or
custom orders we are pleased to be able to extend both E-mail and
telephone ordering options. Each option will allow you to connect with
a representative of BelenGift and work through various options to
ensure that your order fits any specified needs or requirements.
Also, feel free to contact a customer service representative if there
are any further questions regarding any of the ordering options listed.
Bulk/large Orders
Please contact us...
Especially useful when placing large or custom orders, you can email us at support@belengift.com and we will work with you to place an order that is truly unique to your gift giving need.
Telephone Ordering
If you would like to place an order by phone, you can contact a
BelenGift representative at 1-877-789-0139. All of our staff are
friendly and reliable and will help you with any questions you may
have.
Important
When placing an order, please ensure that the 'ship to' address is
correct, including Company names, Recipient name, apartment numbers,
postal codes and telephone number.
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Payment Methods
We accept Visa, Master Card, American Express and PayPal.
In order to make your purchase a convenient one, prices can be viewed
in both Canadian (CDN) and Unites States (USD) currencies using a
currency converter available in the shopping cart.
For fast transaction approval, please make certain that the billing
information entered on the order form matches the address that your
credit card statement is sent to.
Taxes
Applicable taxes will be collected for orders delivered within Canada. Orders delivered in the USA are tax-free.
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Frequently Asked Questions
Ordering
Delivery
Guarantee
Corporate Orders
Ordering
Q: Are there alternative methods to purchasing online?
A: If you prefer to make a purchase with BelenGift over the phone, we
invite you to call our toll free number 1-877-789-0139 and one of our
customer service representatives will be glad to assist you. We are
available Monday to Saturday from 8:30am to 6:00pm. We are close on
Sundays and all major Canadian holidays.
Q: How will I be sure my order was successfully received by the online system?
A: Once your order has been placed, you will receive an order alert to
the email you provided us during the order process. All of the
information you have inputted will be displayed in an easy to ready
form as well as a summary of the products your have purchases, prices
and applicable taxes. If any of the information is incorrect please contact us immediately.
Q: What if I do not feel safe giving my credit card our online?
A: For your protection, our online ordering system uses industry
standard secure locket layers (SSL) 128 bit encryption that is used by
banks and the military. SSL protects your personal and credit card
information by scrambling the data you submit and ensures there has not
been an interception of any kind. If you still do not feel secure,
please call us at 1-877-789-0139 and our customer service staff will
gladly take your order.
Q: Is there any additional important information I should know before ordering?
A: When placing an order we suggest you review the information
you‘ve entered to make certain it‘s accurate. This
especially concerns the delivery information of the recipient and a day
time contact should we have the need to contact your recipient to
ensure prompt delivery of your gift.
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Delivery
Q: What if the recipient is not home when the gift is delivered?
A: On average, a courier will attempt to deliver a product twice before
the gift is sent back to us. If it is considered that leaving the item
is a safe alternative the courier may choose to leave the item. If
specific delivery instructions are required please notify us when the
purchase is made. Contact us to ensure delivery instructions are
received.
Q: How can I ensure my gift is delivered on a specific date?
A: The shipping carriers we use are very reliable however, there are
times during peak holiday seasons that shipments are sometimes delayed
due to the sheer volume they handle. For this reason they do not
absolutely guarantee delivery times. We will say that our couriers have
an accuracy rate of delivering gifts safely 99.9% of the time. During
busy holiday seasons we would suggest ordering as early as possible to
ensure a timely delivery.
Q: Is it possible to have a product arrive on the day it was purchased?
A: We do offer same day delivery for the Greater Toronto Area. For a
list of the cities that this applies to please click here. For same day
shipping, all orders must be received by 10am that morning.
Q: Do you Deliver to Businesses and if so how will I be sure the gift will not be delivered on a weekend?
A: Yes we do deliver to business addresses. You will have an
opportunity in the ordering process to enter the business name, address
and unit number etc., indicating that the delivery address is in fact a
business. Generally couriers such as FedEx do not deliver on weekends
unless otherwise specified, however, purchase early in the week to
ensure the gift is received before the weekend.
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Guarantee
Q: Is my order guaranteed?
A: Yes, at BelenGift we are pleased to offer a 100% Satisfaction
Guarantee. It is our goal to provide exceptional service along with an
outstanding product and each member of our team will work with you to
ensure your gifting experience is a memorable one. Please contact us and will be happy to help with any of your needs.
Q: Will my gift look identical to the one in the picture?A:
Our gifts will come with the same exact items that are described in the
product description. During busy seasons we may substitute a product
that is out of stock with a similar product of equal or greater value
so the value of the gift is not changed. As well, we may substitute
delicate chocolates in the hot summer months to prevent melting.
Q: What if my recipient receives the wrong gift?
A: If there has been a mistake on our end we will be happy to correct
the issue. Please review our returns and refunds section to see if your
order applies to any of our policies.
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Corporate Orders
Q: What kinds of products are offered through the corporate catalogue?A:
We offer a wide variety of products including desk accessories,
apparel, gift baskets, awards, electronic desktop items, pen sets and
many, many, more.
Q: What kind of Options do I have when personalizing these items?
A: The options for each item are quite unique. Most common
customization options include placing a name or logo on the item,
engraving, and embroidery; however there are numerous other options. If
you have any questions regarding these options please feel free to contact us.
Q: Are there other items than what is shown in the catalogue?
A: Yes, there are literally thousands of items and styles of the
products in our catalogue. We would be more than happy to work with you
to identify your specific needs and produce a product that is a perfect
fit for you or your company.
Q: How do I access this catalogue?
A: Feel free to contact us at any time and we will be happy to discuss you‘re your specific needs and send the appropriate catalogue to you
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Link Exchange
Here at BelenGift we understand
the importance of helping others and working together to achieve common
goals. We are pleased to offer a link exchange program. We will be glad
to add your link to our website, we ask however, that your website be
in the Gifting category. Simply add a link to www.belengift.com or www.belengiftandbasket.ca somewhere on your website and fill out our link exchange form by following the link below.
Link Exchange Form: http://www.belengift.com/links_exchange
If you have any additional questions about our link exchange program, feel free to contact us.
Shipping and Handling Options
Delivery Methods
Canadian Shipping
USA Shipping
Canadian Rates
USA Rates
European Rates
Tracking an Order
Delivery Methods
BelenGift offers a variety of credible shipping options to ensure each
purchase is received in a timely manner. We aim to make each delivery
as convenient to the customer as possible. Our gifts are shipped via
FedEx, DHL or UPS depending on the product and destination.
We do our absolute best to make certain that your order arrives on the
day you requested. However, due to the large volume of
parcels being shipped during the busy holiday season, our carriers
cannot guarantee shipping dates. To avoid disappointment,
please order early.
Another thing to note, many of our fresh fruit items must be shipped
using 2-day or overnight to ensure they arrive in good condition.
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Canadian Shipping
We are proud to offer hand delivery to many cities around the Greater
Toronto Area. We will personally pack and deliver your gift and ensure
that it arrives as per your request. We offer same day delivery, as
long as the order is received before 10am EST as well as 2 (or more)
day delivery if you do not require same day delivery.
**Note: During busy times it may not be possible to guarantee same day
delivery. To avoid this please place your order in advance.
GTA Cities Include:
- Brampton
- Concord
- Downsview
- East York
- Etobicoke
- Markham
- Milton
- Mississauga
- North York
|
- Oakville
- Rexdale
- Richmond Hill
- Scarborough
- Thornhill
- Toronto
- Vaughn
- Willowdale
- Woodbridge
|
For the rest of our Canadian shipping, we have formed a partnership
with FedEx Express which provides us with 2-day and priority overnight
shipping to all of Canada. In addition, FedEx ground provides 1-3 Day
ground shipping to Ontario and Quebec and 5-7 Business Day shipping to
the rest of Canada.
Please contact us if you have specific questions regarding shipping to Canadian recipients.
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USA Shipping
When shipping a gift basket to a US recipient there are numerous options that
are available. We ship products via FedEx, UPS and DHL depending on the
product and destination. All of our couriers provide the following
options to most products: 3-7 Day Ground, 3 Day Shipping, 2 Day
Shipping, and Priority Overnight Shipping. Choose the option that best
suits your needs, if you require any assistance please contact us.
Canadian Shipping Rates
| Method |
Courier |
Region |
Price |
| Hand Delivery - Same Day |
BelenGift |
GTA (consult list for exact cities) |
$20.00 |
| Hand Delivery - 2 Day or More |
BelenGift |
GTA (consult list for exact cities) |
$15.00 |
| Express/Ground |
FedEx |
ON, QC, NS, SK, MB |
$10.00 - $18.00 |
| Express/Ground |
FedEx |
NB, NFLD, AB, BC |
$14.00 - $19.00 |
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US Shipping Rates
Products without Alcohol
| Product Price Range |
Ground w/o alcohol |
Ground with alcohol |
3-Day w/o alcohol |
3-Day with alcohol |
2-Day w/o alcohol |
2-Day with alcohol |
Overnight w/o alcohol |
Overnight with alcohol |
| $0 - $32.95 |
$10.95 |
$12.95 |
$23.95 |
$25.95 |
$31.95 |
$33.95 |
$48.95 |
$50.95 |
| $33 - 44.95 |
$11.95 |
$14.95 |
$24.95 |
$27.95 |
$32.95 |
$35.95 |
$49.95 |
$52.95 |
| $45 - $59.95 |
$12.95 |
$16.95 |
$25.95 |
$29.95 |
$33.95 |
$37.95 |
$50.95 |
$54.95 |
| $60 - $79.95 |
$14.95 |
$18.95 |
$27.95 |
$31.95 |
$35.95 |
$39.95 |
$52.95 |
$56.95 |
| $80 - $99.95 |
$15.95 |
$19.95 |
$28.95 |
$32.95 |
$36.95 |
$40.95 |
$53.95 |
$57.95 |
| $100 + |
$18.95 |
$20.95 |
$31.95 |
$33.95 |
$39.95 |
$41.95 |
$56.95 |
$58.95 |
Products with Alcohol
| Product Price Range |
Ground Delivery |
3-Day Shipping |
2-Day Shipping |
Overnight Shipping |
| $0 - $32.95 |
$12.95 |
$25.95 |
$33.95 |
$50.95 |
| $33 - 44.95 |
$14.95 |
$27.95 |
$35.95 |
$52.95 |
| $45 - $59.95 |
$16.95 |
$29.95 |
$37.95 |
$54.95 |
| $60 - $79.95 |
$18.95 |
$31.95 |
$39.95 |
$56.95 |
| $80 - $99.95 |
$19.95 |
$32.95 |
$40.95 |
$57.95 |
| $100 + |
$20.95 |
$33.95 |
$41.95 |
$58.95 |
European Shipping
BelenGift is proud to introduce a variety of products that can be sent
to European recipients. These products continue the tradition of
exceptional quality we offer at BelenGift and we will offer the same
high degree of service when helping with your specific order.
| Destination |
Method |
Price |
| Austria, Belgium, France, Germany, Italy, Luxemburg, Monaco, Netherlands, Portugal, Spain, Switzerland, and UK |
2-Day Shipping |
$24.95 |
| Austria, Belgium, France, Germany, Italy, Luxemburg, Monaco, Netherlands, Portugal, Spain, Switzerland, and UK |
Overnight Shipping* |
$39.95 |
*Note: Fruit Baskets can only be shipped via Overnight delivery to ensure they are fresh when received.
If you have any additional questions regarding sending a gift to Europe, please contact us.
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Tracking an Order
For your convenience, BelenGift will provide each order with a tracking
number to ensure that the shipment can be followed every step of the
way.
Canada
Please use tracking number emailed to you and track your parcel online at: www.fedex.ca or www.canadapost.ca if shipping to P.O. box in Canada.
US
Depending on which shipping mode was used, you may track your gift online at either of these courier‘s sites: www.fedex.com, www.dhl.com, www.ups.com.
If you still have questions, please feel free to email us at: support@belengift.com
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BelenGift Policies
BelenGift Promise
100% Satisfaction is our promise to you.
In order to ensure that your gift giving experience is a memorable one,
we aim to offer the highest degree of customer service every step of
the way. Each member of our staff will go to great lengths to ensure
every customer is satisfied with both our products and our services.
Let us take the stress out of gift giving and help provide a unique
gift for any occasion.
Please take a second to review the BelenGift policies to see if your
order may qualify for any of the issues that are briefly stated on our
website.
Privacy Policy
Security
Returns and Refunds
Shipping and Delivery
Gift Presentation
Privacy Policy
Our customers' privacy is of the utmost importance to us. We do not
sell or share your information with any third parties for any reason.
In general, we gather information about all of our users collectively.
We only use such information anonymously and in the aggregate. When you
submit personal and credit card information to Belen Gift, it's used
only in the following ways: to build your account with us, process your
order and send you future information, regarding special promotions,
etc. This information also helps us determine what is most beneficial
for our customers, and how we can continually create a better overall
experience for you.
NOTIFICATION OF CHANGES
This policy may be revised over time. We will post those changes so
that you will always know what information we gather, how we might use
that information, and whether we will disclose it to anyone. Please
check this site for information about revisions to our privacy policy.
We will notify our customers directly if there is a material change in
our privacy practices. We will take commercially reasonable measures to
obtain written or active e-mail consent from our customers, if we are
going to be using the information collected in a manner different from
that stated at the time of collection. We will also post the changes in
our privacy statement 10 days prior to a change.
E-mail notifications
As per our privacy policy, we do not share your email with any third
party. The email listing is only used to provide our valued customers
with promotions, events and changes happening at BelenGift. If you wish
to unsubscribe from our email service simply go to the bottom of any
email received from BelenGift and proceed through the steps outlined.
If you have any further questions regarding our privacy policy please contact us any time.
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Security Features
Our online ordering system uses industry standard secure locket layers
(SSL) 128 bit encryption that is used by banks and the military. SSL,
protects your personal and credit card information by scrambling the
data you submit and ensures there has not been an interception of any
kind. To verify that the transaction is secure check that the URL has
an added ’s‘ (ie. https://) instead of the usual http://
and look at the top of your browser where you should see the SSL
security icon (a closed padlock or an unbroken key). Once you confirm
either of these features please feel assured that the transaction is
secure.
Please forward any questions regarding our site security to support@belengift.com
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Returns and Refunds
All of our products at BelenGift are accompanied by our 100%
satisfaction guaranteed promise. If there are any issues with the
products or services we will be happy to assist you in correcting the
problem. Please refer to the returns policy below to see if your gift
qualifies. Contact our customer service team right away for any further
questions or issues.
Fresh Products/Perishable Gift Baskets
Due to health and safety reasons, food baskets are not returnable.
However, if a product arrives damaged we will provide further
assistance to replace it. Simply call us at support@belengift.com within 48 hours of delivery and we assist in correcting the issue.
Non-Perishable Gift Baskets
If an item arrives damaged we will be happy to replace it. Simply call us within 48 hours of delivery.
PLEASE NOTE:
For gift baskets returned to us because the recipient did not reply to
delivery notices, refused the package, or the address was
incorrect/incomplete the purchase price will be refunded to the credit
card less shipping cost and a 15% re-stocking fee. We are not
responsible for items damaged or lost in transit. For your protection,
use an insured courier to return items and retain your shipping receipt
for parcel tracking. We reserve the right to request that the item be
returned to us before being replaced.
If you have any questions regarding Returns and Refunds please contact us or send an email to support@belengift.com and we will be happy to help you.
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Shipping and Delivery
To keep you informed, you will receive and order notification when your
order is placed and a delivery notification when your order is shipped
complete. Outlined below are BelenGift policies regarding shipping and
delivery. Please take a second to read through our shipping policies
and restrictions before ordering.
Special care is used to ensure gift basket edibles, such as fresh foods and chocolates, arrive safely
We do our absolute best to make certain that your order arrives on the
day you requested. However, due to the large volume of parcels being
shipped (especially during busy holiday seasons), our carriers cannot
guarantee shipping dates. To avoid disappointment, please order early.
TAXES
Applicable taxes will be collected for orders delivered within Canada. Orders with a US destination address are tax-free.
PLEASE NOTE:
Fruit Gift Baskets and Cheesecakes cannot be shipped on Thursday unless
the Overnight shipping option is chosen. Otherwise your order will be
shipped on the following Monday.
Orders cannot be cancelled once they have been sent out for delivery or have been shipped.
Please ensure that the address of the recipient is correct and complete. Kindly provide us with daytime contact details.
Both local and out of town couriers will make an average of two
delivery attempts, leaving notices for recipients, before returning a
package.
Re-shipping a package will incur new shipping charges plus a handling
fee of 15% to cover gift inspection, replacement of any items,
rewrapping and repackaging for shipping, before returning a package.
Due to laws governing alcohol sales, we are unable to ship Wine Baskets
to the following states: AL, AR, CO, DE, FL, GA, IN, IA, KS, KY, LA,
ME, MD, MA, MS, MT, NE, NV, NJ, NM, NY, ND, OK, PA, RI, SD, TN, TX, VT,
WI
If you require further assistance or have any additional questions regarding shipping and delivery, please contact us or email us at support@belengift.com
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Gift Presentation
Every product from BelenGift is prepared with the utmost care to ensure
it is aesthetically appealing. We take pride in the presentation of our
products and prepare them so the customer knows upon arrival they have
received a truly special gift.
Presentation
Gift Baskets come wrapped in cello, tied with ribbons and adorned with
an elegant. At checkout time you will be asked to type in a message for
the card accompanying your gift or basket.
Substitutions
In addition, due to the popularity of some Gift Baskets, BelenGift
reserves the right to substitute certain products contained in the
baskets or the baskets themselves. Any products substituted will be
replaced with products of equal or greater value to ensure the value of
the gift is unchanged.
Depending on the season and product availability, some gourmet items
may be substituted, but always for those of equal or greater value.
During the hot summer months, we will substitute certain delicate,
fast-melting chocolates.
Please contact us if there you have any additional questions or comments regarding the presentation of your Gift Basket.
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Customer Account
- Account Log-in (this is a link to the account log-in page)
- Account Sign-up (this is a link to the account sign-up page)
- Forgot Password (this is a link to the account log-in page)
- Email
Sign up - please enter your email in the bottom right hand corner of
our web site in order to receive specials, promotions and updates from
us.
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